Brands used on the VoucherMoney website (“Website”) belong to VoucherMoney LLC (“VM” or “VoucherMoney”). The Website and the services it provides on it are powered by VoucherMoney LLC.
When using the VoucherMoney Website and/or services, you may be asked to provide personal identifiable information (“PII”) to VoucherMoney (direct and via VoucherMoney). VoucherMoney is fully committed to respecting all player privacy and complying with applicable privacy and data protection laws. To outline this commitment, we have provided this Privacy Policy in order to help you understand how we collect, use and protect your PII. If you have any questions relating to our Privacy Policy, please don’t hesitate to send your questions to and we will get back to you as quickly as possible.

What personal information do we collect from people visiting our website or app?

When you register or plan an order on the Website, you may be asked to enter your name, email address, postal address, phone number, credit card information and other details in order to enhance your VoucherMoney experience and ensure we can lawfully verify your identity.

When do we collect information?

PII is collected when you register on the Website, use our services, make customer inquiries, register for information (including through Facebook applications), or when you respond to communications from us (such as questionnaires or surveys). The PII we collect from you may include, name, email address, postal address, data of birth, telephone number, voice sample (which won’t be kept on records), debit or credit card data and other information collected through surveys or registration.

How do we use your information?

We may use the information we collect from you in the following ways:

  • To personalize your user experience
  • To help us improve our service to you
  • To improve our Website
  • To quickly process your transactions
  • To create contests, promotions, surveys or other Website features
  • To send periodic emails regarding your order or other products and services

How do we protect visitor information?

The Website is regularly checked for security holes and vulnerabilities, to ensure your experience with VoucherMoney is safe and secure.

Your PII is stored behind secured networks and is only accessible by a limited number of our trained personnel with special, authorized access rights to such systems, and who are required to keep information confidential. All sensitive information you supply, including card details, is also encrypted with Secure Socket Layer (SSL) technology.

We may store your credit card information for over 60 days in order to make future orders quicker and easier   and to automate the billing process.

Do we use ‘cookies’?

A cookie is a small file that is placed on the hard disk of your computer for record-keeping purposes. This helps us to recognize you when you next visit the Website, in order to tailor and improve your user experience. Cookie data may also be used to compile statistical data of customer use of the Website.

Four types of cookie are used on the website: (i) ‘session cookies’ are stored temporarily during a browsing session as to allow normal use of the system and are deleted when the browser is closed; (ii) ‘first-party cookies’ / ‘persistent cookies’ are set and read only by the Website and are saved on your computer for a fixed period (typically a year or longer). These cookies are used when we try to identify you for repeat visits, for example to allow us to store your preferences for the next login; (iii) ‘third party cookies’ are set by other websites who run content on the page you are viewing, an example of this would be a third party analytics company who monitor and analyse web access; (iv) ‘flash cookies’ are saved during game play in order to allow a better and quicker gaming experience. You do not have to accept a cookie from us or any other website. To disallow certain cookies, you must modify your browser settings so that it will not accept cookies. However, for security reasons, we may refuse access to certain website content unless you accept the use of a cookie.

We use cookies to:

  • Remember and process items in the shopping cart.
  • Understand and save user’s preferences for future visits.
  • Compile data about site traffic and interaction to help offer a better site experience. Trusted third party service may track this information on our behalf.

Third Party Disclosure

Unless we provide you with advanced notice, we will never sell, trade, or otherwise transfer your PII data. This does not include website hosting partners and other parties who assist in the operation of the Website, conducting our business or are service offering to customers, on the basic that these parties also agree to keep this informational confidential. We may release your information when we believe release is appropriate to comply with the law, enforce our site policies, or to protect ours, or others’ rights, property, or safety.

Non-personally identifiable information may be provided to other parties for marketing, advertising, or other uses.

Third Party Links

We may occasionally include or offer third part products or services on the Website. These third party sites have separate and independent privacy policies – for which we have no responsibility or liability. Regardless, we will always seek to protect the integrity of the Website and welcome any feedback about third party sites.


Google’s advertising requirements can be summed up by Google’s Advertising Principles, which can be seen below:

Google AdSense is not currently enabled on our site, but it may be in the future.

According to CalOPPA we agree to the following:

  • Users can visit our site anonymously.
  • Once this privacy policy is created, we will add a link to it on our home page, or as a minimum on the first significant page after entering our website.
  • Our Privacy Policy link includes the word ‘Privacy’, and can be easily be found on the page specified above.

Privacy Policy Chances and Your Access to PII

Users will be notified of any privacy policy changes on the Privacy Policy page of the Website.

Users can also change their information:

  • By logging into their account.
  • By emailing us.
  • By contacting us on Live Chat or sending us a ticket.
  • By calling us.

How does our site handle ‘do not track’ signals?

We honor all ‘do not track’ signals and do not track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.

Protection of Minors

Our services are not intended for, nor are they directed, to minors or persons under the age of legal consent. Any person that provides us with PII, represents to us that they are 18 or more years of age, or over the age of legal consent in their jurisdiction. We reserve the right to access and verify any PII submitted by or collected from you. If we become aware that a minor has attempted to, or has, submitted PII, we may not accept this information and may take steps to remove this information from our records.

International Transfer

As we operate globally, it may be necessary to transfer your PII to other companies within the VoucherMoney LLC, or to our service providers (“Service Providers”) located in countries outside of the European Union. This may occur if our servers, the Service Providers, or such companies are based outside the European Union. If you use our services and products while visiting countries outside the European Union, or if we transfer your PII to such companies and Service Providers, you hereby consent to said transfer of your PII. We will take steps to ensure that your PII is given a similar level of protection to that found in the European Union in these instances.

Why we collect your email address:

  • To send information and respond to inquiries or requests.
  • To process orders and send related information and updates.
  • To send you addition information related to your product and/or service.
  • To market following original transactions.

You can unsubscribe from receiving future emails by following the instructions at the bottom of each email.

Contact Us

If you have any further questions relating to this privacy policy, please don’t hesitate to contact us via email at


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